Refund policy
What is your return & refund policy?
We can only offer you replacements at no additional cost if it falls under the below criteria:
- Items are soiled upon arrival
- Parcels are lost in transits
We do not accept returns or refunds if a customer changes their mind after receiving their order(s).
We strive to provide our customers with products of best quality only, and we make sure all products that leave our warehouse are in the best possible condition before we ship them out.
How do I return my order?
Please contact us via cosball@mavis.com.ph for a return request with all the details and some photos as proof. You will then receive specific return instructions.
If you are approved for a return, please make sure all items are securely placed in its original packaging.
What's the turnaround time of delivery when I return my order?
Once you return an item, please expect for the item replacement to be delivered accordingly. Turnaround time varies per your location. You may refer to the [Shipping Policy] for more details.
What is your exchange policy?
We do not accept exchanges currently. If you wish to replace your items, please submit a return request via cosball@mavis.com.ph.
